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Strategic Operations Services


Let us worry about keeping things running 24x7, so you don't have to.

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Strategic Operations Services


Let us worry about keeping things running 24x7, so you don't have to.

Companies often spend more time struggling to manage and administrate specialized software than they should. Over time, these struggles represent non-trivial amounts of operational capital which could otherwise have been better spent. Enter "Managed Services." Managed Services is the practice by which a company hires another company to manage their complex systems for them in order to drive down operational costs and drive up their own corporate efficiencies. With Managed Services, companies can spend more time focusing on their own business than managing internal infrastructure and systems.

Highmetric offers premier Managed Services to companies who own ServiceNow.

We call this Strategic Operations Services.

Highmetric S.O.S. is designed expressly to deliver value to our customers. We emphasize three core tenants that all customers will realize upon subscribing to this service:

  1. Customers will receive the technical expertise of a Senior Consultant across a team of Technical Account Managers.
  2. Customers will be able to access S.O.S. at all times - 24x7, including holidays - regardless of geographical location.
  3. Customers will pay less than or equal to the market cost of an in-house administrator or team of administrators for these services*

S.O.S. embodies years of hands-on experience in a variety of technologies. Whether your issue is workflow, performance, data, or integration related, or simply make an enhancement request to add functionality to your existing system, our team will handle your requests with urgent priority and deliver results.

Customers include brand-name organizations from a variety of industries:

  • Healthcare
  • Energy
  • Retail
  • Telecommunications
  • Media
  • Education
  • Systems Integrators
  • Federal Government
  • State Government

* based on existing ServiceNow environment size, modules in-scope, and requested features.

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Deployment Services


Obsessed with quality, maniacally focused on value.

Deployment Services


Obsessed with quality, maniacally focused on value.

Highmetric's ServiceNow certified consultants are some of the best in the industry and are veterans of some of the most complex Enterprise Shared Services projects ever successfully deployed:

  • IT Service Management for a US Federal Bureau supporting over 10,000 employees in over 50 countries? Check.
  • HR Case Management for a large pharmaceutical supporting over 50,000 employees in over 30 countries? Check.
  • Mult-tenant customer portal delivery for a systems integration support over 100 customers globally? Check.

With a pure focus on ServiceNow, Highmetric enhances its engineering and delivery capabilities instead of diluting them across multiple product sets. The result? Successful engagements, every time. 

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Rescue Services


Did your last Partner leave you with a broken Instance?

Rescue Services


Did your last Partner leave you with a broken Instance?

Over 60% of the consulting services we perform on the ServiceNow platform are to help clients out of a bad situation their last Partner left them in. While uncommon, Highmetric has even inspected Instances of ServiceNow that are so badly deployed and so poorly documented, we have to completely re-architect in line with Industry Standards.

We feel your pain, and can help you recover.

Highmetric's expert teams have built tools and processes that help to speed along the repair of your Instance dramatically. With our Rescue Services, we have an array of offerings that can help you to identify the problems with your Instance, outline a remedial roadmap, and then - finally - perform remedial services to get your environment as healthy as it should be.