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Managed Services


Let us worry about keeping things running 24x7, so you don't have to.

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Managed Services


Let us worry about keeping things running 24x7, so you don't have to.

Companies often spend more time struggling to manage and administrate specialized software than they should. Over time, these struggles represent non-trivial amounts of operational capital which could otherwise have been better spent. Enter "Managed Services." Managed Services is the practice by which a company hires another company to manage their complex systems for them in order to drive down operational costs and drive up their own corporate efficiencies. With Managed Services, companies can spend more time focusing on their own business than managing internal infrastructure and systems.

Highmetric offers premier Managed Services to companies who own ServiceNow.

Highmetric's Managed Service is designed expressly to deliver value to our customers. We emphasize three core tenants that all customers will realize upon subscribing to this service:

  1. Customers will receive the technical expertise of a Senior Consultant across a team of Technical Account Managers.
  2. Customers will be able to access our desk at all times - 24x7, including holidays - regardless of geographical location.
  3. Customers will pay less than or equal to the market cost of an in-house administrator or team of administrators for these services*

Managed Services embodies years of hands-on experience in a variety of technologies. Whether your issue is workflow, performance, data, or integration related, or simply make an enhancement request to add functionality to your existing system, our team will handle your requests with urgent priority and deliver results.

Customers include brand-name organizations from a variety of industries:

  • Healthcare
  • Energy
  • Retail
  • Telecommunications
  • Media
  • Education
  • Systems Integrators
  • Federal Government
  • State Government

* based on existing ServiceNow environment size, modules in-scope, and requested features.

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Technology Leadership in Government


Cleared resources, prime-sub experience, and ServiceNow certification.

Technology Leadership in Government


Cleared resources, prime-sub experience, and ServiceNow certification.

Direct vehicles

GSA – Schedule 70 (GS-35F-0660M)

Indirect vehicles

SEWP, Sub under Distributors, Teaming with Federal Systems Integrators, Partnerships with 8a Businesses

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Highmetric partners with leading technology platforms to provide an exceptional level of functionality, transparency and value to agencies. The backbone of our offering is the ServiceNow platform. Coupled with our consulting expertise and cleared resources, ServiceNow enables government to realize a modern enterprise vision which may span within and across agencies, bureaus, and missions.

modernizing the way GOVERNMENT DOES BUSINESS.

By placing a mission-oriented lens on the activities, tasks and processes that make up day-to-day government life, ServiceNow helps the modern enterprise operate faster and be more scalable than ever before. ServiceNow provides a FedRAMP certified platform that structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.

And with ServiceNow, nearly all critical business functions can be delivered ‘as a service’. With roots in IT, the ServiceNow platform addresses all the service domains including customer service, grants management, human resources, facilities, finance, and more.

partner with Highmetric to create a vision for your agency with ServiceNow.

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Consulting Services


Obsessed with quality, maniacally focused on value.

Consulting Services


Obsessed with quality, maniacally focused on value.

Highmetric's ServiceNow certified consultants are some of the best in the industry and are veterans of some of the most complex Enterprise Shared Services projects ever successfully deployed:

  • Customer Service Management for a $4B dollar services company supporting clients all over the country? Check.
  • IT Operations Management for amongst the most well known international sports media companies? Check
  • HR Service Management for a large pharmaceutical supporting over 50,000 employees in over 30 countries? Check.
  • IT Service Management for a US Federal Bureau supporting over 10,000 employees in over 50 countries? Check.
  • Mult-tenant, domain separated instances for a global managed services provider supporting over 500 customers globally? Check.

With a pure focus on ServiceNow, Highmetric enhances its engineering and delivery capabilities instead of diluting them across multiple product sets. The result? Successful engagements, every time. 

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Rescue Services


Did your last Partner leave you with a broken Instance?

Rescue Services


Did your last Partner leave you with a broken Instance?

Over 60% of the consulting services we perform on the ServiceNow platform are to help clients out of a bad situation their last Partner left them in. While uncommon, Highmetric has even inspected Instances of ServiceNow that are so badly deployed and so poorly documented, we have to completely re-architect in line with Industry Standards.

We feel your pain, and can help you recover.

Highmetric's expert teams have built tools and processes that help to speed along the repair of your Instance dramatically. With our Rescue Services, we have an array of offerings that can help you to identify the problems with your Instance, outline a remedial roadmap, and then - finally - perform remedial services to get your environment as healthy as it should be.

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Staffing Services


We know how to find the best!

Staffing Services


We know how to find the best!

We are the world’s fastest growing ServiceNow partner, so we know what it takes to staff strong candidates. Have you decided to hire your own administrator or developer? Our ServiceNow staffing services provide you with highly qualified candidates to consider, so that you can achieve your business objectives. Whether you’re looking to hire full-time or simply looking for help with a short contract, we can help!