Experts in Customer Service and Operations Management


Leading you on your journey to customer success

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Experts in Customer Service and Operations Management


Leading you on your journey to customer success

Making the connection in the digital realm

WANT TO LEARN MORE ABOUT CSM AND ITOM ?

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Swamped by IT complexities & outdated tools? Unable to predict customer behaviour? Fed up of increasing operational costs? With over 20 years in the enterprise and automation industry we, at Highmetric, understand the urgency to deploy cost-effective systems that can evolve operational activity and predict customer behaviour easily and effectively.

As one of the fastest growing ServiceNow Partners, we thrive in accelerating IT systems and architect turn-key enterprise solutions for clients worldwide. Employing over 500 employees across four countries, our collective experience is built on more than just industry knowledge but understanding the pain points our clients consistently face.

Deploying strategic partnerships alongside core integration capabilities enables us to facilitate bespoke ServiceNow solutions including Customer Service Management (CSM) & IT Operations Management ITOM that meet your business objectives. From delivering a better customer service experience to keeping track of your operational footprint.

With over 98% of customers renewing their service with Highmetric we help make the right connections in the digital realm.


Elevate your customer service from request to resolution with Customer service Management

FORWARD THINKING CUSTOMER SERVICE MANAGEMENT OUTCOMES

From direct customer interaction, role allocation, omni-channel integration to a central data management platform, together with ServiceNow’s Customer Service Management (CSM) solution, we can instantly transform your digital capabilities.

By using the ServiceNow platform and with over 20 years’ experience in the Service Management industry, operational excellence is maintained by delivering cost-effective solutions with minimal disruption to operational activities. We understand only too well that customer service is the key to business success and with over 40% of customers choosing digital channels over traditional telecommunications, the need for a forward-thinking platform has become a necessity to business longevity.

But what happens if you could predict an issue and resolve within a matter of minutes?

Combining premium, industry leading technologies with targeted solutions, our ServiceNow CSM platform enables you to deliver a seamless customer experience from end to end. Integrating an AI-driven self-service, the ServiceNow CSM platform enables companies to rapidly breakdown silos and automate processes instantaneously.
Delivering immediate results through customer-centric solutions.

Download the CSM Datasheet to learn more —>

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Gain visibility into customer operations with IT Operations Management

GET VISIBILITY, HEALTH, AND OPTIMIZATION FOR YOUR DIGITAL SERVICES

Governed by digital dominance, business longevity has become reliant on proactive computing platforms. Together with ServiceNow’s ITOM software, our integrated, customer-centric solution optimizes service operations with a consolidated cloud-based platform.

ServiceNow’s ITOM, is a suite of applications which works together to automate your operations management. From service mapping to operational intelligence, event and cloud management to orchestration, ServiceNOw’s ITOM solution helps your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility.

Known to increase productivity and proactively pinpoint disruptions, the ServiceNow ITOM solution helps you gain visibility into your operation’s footprint, manage service health, and optimise service delivery and speed; evolving your IT environment into one hybrid enterprise.

Integrating the new with what you already know.

Download the IT Operations Management Datasheet to learn more —>


LASTEST CSM AND IToM INSIGHTS


UPCOMING CSM AND ITOM EVENTS