For them, a key differentiator is taking the customer experience to the next level. They introduced a dynamic app that puts membership control, gym access, information and reservations in its users’ hands, wherever they may be.
This sophisticated mobile experience requires a highly effective and scalable IT service management solution behind it.
Our client was running a patchwork of systems that struggled to cope with the volume of customer interactions. What’s more, these tools weren’t able to give the company the granular data it needed to correlate issues and improve customer service.
Highmetric helped our client to validate the ability of ServiceNow’s ITSM solution to meet the demand and scale as more customers signed up.