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Our success

Education software – more security, more speed, more value.

Our client, a world-leader in software and services in higher education, has a global community of more than 50,000 users.

The business had used ServiceNow for over a decade, but as it continued to grow, it needed more than “out-of-the-box” features.

To enable them to fully utilize the NOW platform and ensure that it was fully compliant with GDPR requirements, a major rethink was required.

Our client needed guidance in transforming the way they deliver support and managed services. And to meet GDPR measures, they needed to migrate to a newly instantiated copy of ServiceNow, not rely on a retrofit.

Highmetric thrives in complexity and ServiceNow engaged us to deliver both objectives. By bringing delivery excellence and decades of experience to the table, Highmetric quickly architected a path forward and began a three phased implementation plan.

Accessing the new platform delivered multiple benefits for thousands of our client’s customers

Their data was more secure than ever

Their case history of over 3,000,000 records was fully migrated

The newly implemented business processes allowed their issues to be handled up to 30% faster.

In Conclusion

Upgrades that had taken months in the past could now be accomplished over a weekend. Getting full value from ServiceNow has empowered our client with more security, more speed, and more opportunity to serve their customers well.

Services:
Enterprise Service Management

Technologies/Partners:
ServiceNow Customer Service Management

Enterprise Service Management

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