Our success
Our client, a world-leader in software and services in higher education, has a global community of more than 50,000 users.
The business had used ServiceNow for over a decade, but as it continued to grow, it needed more than “out-of-the-box” features.
To enable them to fully utilize the NOW platform and ensure that it was fully compliant with GDPR requirements, a major rethink was required.
Our client needed guidance in transforming the way they deliver support and managed services. And to meet GDPR measures, they needed to migrate to a newly instantiated copy of ServiceNow, not rely on a retrofit.
Highmetric thrives in complexity and ServiceNow engaged us to deliver both objectives. By bringing delivery excellence and decades of experience to the table, Highmetric quickly architected a path forward and began a three phased implementation plan.
Accessing the new platform delivered multiple benefits for thousands of our client’s customers
Their data was more secure than ever
Their case history of over 3,000,000 records was fully migrated
The newly implemented business processes allowed their issues to be handled up to 30% faster.
Upgrades that had taken months in the past could now be accomplished over a weekend. Getting full value from ServiceNow has empowered our client with more security, more speed, and more opportunity to serve their customers well.
Services:
Enterprise Service Management
Technologies/Partners:
ServiceNow Customer Service Management
Our Success
The best way to get to know the kinds of challenges we address, the way we work with customers, and the impact we make… is to ask our customers.
Dive into some of our recent success stories:
Our client, a global entertainment group, were building their streaming service to bring world-class content to millions of people on-demand.
We are working with one of the world’s premier motor manufactures, with an engineering pedigree going back over a century.
Our client, a world-leader in software and services in higher education, has a global community of more than 50,000 users.
Think we could help your business deliver on technology’s promise? We think so too. Drop us a line and we’ll get back to you in a heartbeat.