Our success

Global energy giant – delivering a great employee experience with ServiceNow

Our client is a global giant in the energy and automation solutions business, with around 135,000 employees who work in 17 different languages.

Providing comprehensive HR services to such a diverse employee base is no easy matter. The company needed an enterprise software solution that could handle complex workflows at scale. We worked with them to make the right choice for their business, alighting on ServiceNow as the platform that would revolutionize the way they manage the employee experience.

Our implementation challenge was complex,

Defining business processes across 165 constituents

Provisioning for future system upgrades.

Enabling employees to engage and get help easily in an omni-channel fashion (email, phone, or portal)

In Conclusion

Since go live, our client has handled over 1 million requests at a rate of c.400,000 per year. And their annual upgrades now happen over the course of a few weeks, instead of months as had been their previous experience.

The company continues to innovate on the platform, using ServiceNow’s Return-to-Work software, enabling people to stay safe as they restart their working lives back at the office.

Services:
HR Service Management

Technologies/Partners:
ServiceNow Customer Service Management

Enterprise Service Management

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