Our success
Our client, a global entertainment group, were building their streaming service to bring world-class content to millions of people on-demand.
With in-house technology teams focused on developing the service, they called on our help to evaluate their customer support capabilities and advice on how best to handle such a huge demand.
Partnering with ServiceNow, we deployed their Customer Service Management system with unprecedented speed.
But the journey was far from over. The demand for our client’s service outstripped even their most optimistic predictions. Pressure on customer support was intense.
Our deployment of ServiceNow’s CSM handled the deluge of requests with finesse, with over 300,000 chat interactions, 100,000 emails, and 80,000 phone calls handled in just one day alone.
As their subscriber base continues to grow by the million, our solution scales with it, ensuring a customer service experience synonymous with our client’s brand values.
Services:
Enterprise Service Management
Technologies/Partners:
ServiceNow Customer Service Management
Our Success
The best way to get to know the kinds of challenges we address, the way we work with customers, and the impact we make… is to ask our customers.
Dive into some of our recent success stories:
Our client, a global entertainment group, were building their streaming service to bring world-class content to millions of people on-demand.
We are working with one of the world’s premier motor manufactures, with an engineering pedigree going back over a century.
Our client, a world-leader in software and services in higher education, has a global community of more than 50,000 users.
Think we could help your business deliver on technology’s promise? We think so too. Drop us a line and we’ll get back to you in a heartbeat.