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Our success

International IT provider – equipped for growth

Our client is a market leader in providing technology products and services that help customers create meaningful customer experiences, with a particular focus on cloud-transformation.

They recognize that with change, and the acquisition of new businesses, comes challenge. To ensure that their large and distributed employee base is truly connected, that global strategies are embedded, and that the multitude of corporate services are easily accessible, our client took the decision to invest in the ServiceNow platform.

Having selected ServiceNow as an enterprise service management tool, they needed a team with the understanding, creativity and know-how to make ServiceNow work hard for their company and its employees. Highmetric has long-established capability in terms of integrating and implementing ITSM roll-outs. But that’s only part of our skill-set, just as word-class ‘incident, problem, change’ ticketing is only one part of the ServiceNow toolbox.

ESM is a paradigm shift in the way that businesses derive value from technology, because it transforms the way that departments and colleagues work together. Successful implementation depends upon partners who understand change processes and have business smarts – not just profound technical skills.

In Conclusion

We were selected because we have a proven track record of combining creativity, commitment and capability to enable our clients to exploit the full potential of their ESM investments. Today, we are working shoulder-to-shoulder with an eco-system of technology partners to make sure that our client is fully leveraging its ServiceNow instance to connect employees around the world so that the business can continue to thrive.

Enterprise Service Management


Enterprise Service Management

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