SailPoint is the global leader in Identity and Data Access Governance. SailPoint solutions automate identity provisioning, certify access to critical applications, manage organizational policies, and secure unstructured data, empowering organizations to advance their business objectives and increase user productivity.
As a SailPoint Admiral Top Delivery Partner, Highmetric has extensive expertise across the SailPoint platform including IdentityIQ, IdentityNow, File Access Manager, Cloud Governance, and Predictive Identity. We adapt these solutions to integrate with the critical business systems of our customers, enabling them to stay ahead of complex access demands while maintaining full security and compliance. Our team provides a range of service offerings to help customers gain full advantage from their investment in SailPoint solutions.
Our SailPoint Services
With the growing impact of cloud, mobile, and IT consumerization, Identity Governance requirements are constantly shifting. We help our customers work through the challenging questions of what’s important to their organization and establish a strategic and scalable plan that incorporates the SailPoint solutions best suited to their requirements.
Level 1 & Level 2 Front-Line Support
SailPoint’s on-premise solution, Identity IQ, can require Level 1 and Level 2 service desk support. Highmetric is the only partner to offer both levels of support. At Level 1, we provide troubleshooting, software patches, solution guidance and basic configurations. At Level 2, we provide comprehensive service desk support with more experienced and strategic support administrators who assist with complex configuration issues, software installations and best practice solution strategies.
We’ve worked with hundreds of public and private organizations on SailPoint focused projects. Our professional services cover the full range of support essential to effective SailPoint solution deployments, including requirement analysis, configuration and testing, training and product development. They can be delivered by both onshore and nearshore resources for maximum cost-effectiveness.
Transform your IT service delivery by integrating SailPoint and ServiceNow. As the leader in identity management, SailPoint extends the ServiceNow workflow to achieve compliance and governance objectives when overseeing access to your company’s applications and resources. Visit the Highmetric/SailPoint Information Center to learn more about securely automating access requests for your whole organization:
Our team of SailPoint specialists provide management, support, monitoring and hosting capabilities across the SailPoint solution suite. The team is situated across the globe, with support professionals ready to assist around the clock.
SailPoint customer success stories
See how we’ve put SailPoint to work in high-demand environments
Major national bank – automation and accountability
Our client, a major national bank, operates as a highly regulated business which also prides itself on its service and support.
Global restaurant group – identity governance in the cloud
Our client, one of the world’s largest restaurant groups, is famous for the consistency of its products and its legendary customer experience standards.