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Enterprise Service Management

Enterprise Service Management (ESM) with Highmetric

Transform the way your lines of business work together, improving both your employee and customer experiences and empowering self-service.

In the same way your customers need faster, simpler ways to get what thy want, enterprises need better ways for lines of business to deliver services to each other.

Line of business leaders need to automate as many processes as they can so people only focus on the things they really need to.

Process owners need to be able to continuously iterate and develop processes without waiting on IT for months on end.

And the whole enterprise needs a common approach to service delivery that everyone can understand and work with.

We help enterprises plan, design and implement Enterprise Service Management, centered on the ServiceNow platform, so their lines of business can work better together.

Give your process owners more control

Leveraging ESM, process owners can build apps that convert their work processes into digital workflows.

No prior development experience is required: workflow apps are built in intuitive low/no code environments with drag-and-drop interfaces, templates and automated testing.

Automate more workflows

Once converted into digital workflow form, processes can be easily automated. They also become easier to organize, prioritize, schedule, track and optimize.

This makes for better, more intuitive service delivery, it gives people a clearer sense of how to work and frees them to work on the exceptions that warrant their attention.

Standardize your best practices

Instead of everyone working in their own ways, ESM makes it easier to codify the best ways of working so that everyone operates the way your best people do.

Crucially, ESM ensures that no matter which line of business someone works in, it’s simple to request services of other lines of business. 

We can accelerate your journey to ESM

IT Service Management

Consolidate and automate IT service delivery to resolve issues at machine speed and transform IT from firefighters to innovators.

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IT Operations Management

Gain a deep understanding of your entire IT estate, optimize performance and solve issues before they impact your business.

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Customer Service Management

Build a customer operating system designed specifically for your people, processes and technologies

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HR Service Management

Automate and simplify HR service delivery, creating a unified employee experience that makes it easier for your people to get what they need.

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Head over to our ServiceNow partner area to discover more.

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Our Success

Global energy giant — delivering a great employee experience with ServiceNow

Our client is a global giant in the energy and automation solutions business, with around 135,000 employees who work in 17 different languages.

Read Case Study

Global energy giant – delivering a great employee experience with ServiceNow

Our client is a global giant in the energy and automation solutions business, with around 135,000 employees who work in 17 different languages.

Education software – more security, more speed, more value

Our client, a world-leader in software and services in higher education, has a global community of more than 50,000 users.

Education software – more security, more speed, more value

Our client, a world-leader in software and services in higher education, has a global community of more than 50,000 users.

Read Case Study

See more relevant case studies

Why work with Highmetric?

We’ve worked with hundreds of enterprisesto plan, design and implement new ways of working that align the goals of every line of business.

In our experience, ESM is a central piece of the operating system modern enterprises need to start working together as one agile unit.

We call this system Enterprise Ops. Find out if it’s what your business really needs.

See EntOps

Get in touch

If you’re interested in ESM and have any questions about how it could fit into your business, drop us a line.