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ITSM

IT Service Management (ITSM) solutions

Consolidate and automate IT service delivery to resolve issues at machine speed—and transform IT from firefighters to innovators.

IT should be playing a key strategic role within your enterprise. It can’t do that if your people are manually resolving the same old support tickets.

Powered by leading technologies, our ITSM solutions leverage automation and powerful analytics to fully modernize your IT Support team and accelerate transformation across the board.

Support a world class service experience. Whether they’re on laptop or mobile, give your employees a consumer-like support experience, with virtual agents handling common requests.

Make IT productive-and proactive. With machine learning to automate routine tasks, your people get time back to be more productive and pursue more strategic initiatives.

Get a clearer picture of your service performance. With built-in, intuitive dashboards and analytics, you can get actionable insight into your processes and service - so you can continuously, proactively improve both.

We help you get the most from your IT service management.

IT Service Management has the potential to do so much for your business.

But to make the most of that potential, you need the right partner to implement and support your ITSM solution. It needs to work for your business—and for the long-term.

As a ServiceNow Elite Global Partner, we’re highly experienced in delivering ITSM solutions, with one of the highest customer satisfaction scores of any ServiceNow partner.

See our success

We can guide and support you through all stages of implementation, offering:

1

Strategic alignment

We’re tech people, sure - but we’re also people people - and experts at aligning them around shared goals for technology.

2

Intelligent integrations

We intelligently integrate the systems within your business to ensure data flows between them.

3

Task automation

By applying select workflows, we reduce manual work and highlight key interactions with the right team members

4

Managed services

Once it's implemented, our highly experienced managed services team can run your solution day-to-day - and continuously improve it.

And by combining leading technology tools for Enterprise Service Management, Identity Governance and Cloud Governance, we can enable self-service and empower you to govern resources securely.

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This should be the start of something bigger

At Highmetric, we believe IT Service Management is just one piece of a bigger puzzle. One that aligns people, processes and technology to create an operating model for the whole enterprise.

We call that Enterprise Ops —and we’ll help your enterprise put it all together by combining intelligently integrated technologies with expert strategic consultation.

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Our Success

We've worked with hundreds of organizations to transform their IT Service Management. Learn more from just one of our customer success stories.

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National fitness centers - Friction-free customer interactions

Our client runs a network of chic fitness centers across the United States.

Get in touch

Want to start transforming your business from your IT operations up?

Drop us a line, and we’ll begin the conversation.