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Managed Services

With our team on your team, you can be sure your technology is delivering its promise, from day-to-day to year after year.

Whether you’re looking for help for your existing IT support team, or want to outsource your IT support entirely, you’re in safe hands with our Managed Services team.

With over 10 years’ experience in providing Managed Services, our team can be trusted to keep your environments stable and your apps optimal at all times.

And that gives you the peace of mind to let your internal IT resources focus on growing your business—a process which our team can also support, developing and upgrading your applications to make them fit for purpose.

Technologies we support

Our team is experienced with a wide range of leading enterprise technologies and applications. So many in fact that we can't list them all here. Here are just some of those we have deep expertise in.

Why us?

Across the globe and around-the-clock. Our global resources mean that we’re able to support your business 24/7/365, regardless of your location.

We make sure our team’s the A-team. Our engineers are skilled and certified professionals, with an average tenure of 6+ years in Managed Services, and years of field experience on top of that.

Proactive support to stay ahead of the curve. We monitor product issues and new releases to proactively support your applications as we move forward together.

We help you run your services, with day-to-day…

Application Administration

Application Health Check

Application Maintenance

User Data Administration

Tier 1 and Tier 2 Support

Team Meetings

Performance Monitoring*

*By the way, we’ve integrated alerts into our support ticketing system. That means that whenever we receive an alert you’ll be notified about it straight away.

And we help you grow your services with enhancements such as:

Advisory Services and Digital Strategy

Application and System Enhancements

Application Development

Application Workflow and Process Optimization

Integration Configuration

System upgrades

Pick the service that suits you…

If you already have an in-house administrator or need backlog assistance…

Tactical Managed Services

This service provides on-demand senior level knowledge and experience with supported applications and development work.

You’ll get access to your own assigned Technical Account Manager (TAM): a named technical lead backed by a supporting team.

We pair your business with a TAM according to your region—we guarantee you’ll never be dealing with somebody offshore, or someone that doesn’t know your business.

If you don’t have an in-house administrator, or your administrator needs the help of additional staff...

Operational Managed Services

This service gives you a team of experts that you can use as you would an FTE, with no cause for concern about running out of allotted time, and no risk of wasting time and money on unqualified resources or dealing with staff turnover.

The only time-tracked service is development/enhancement hours, which have a quarterly limit (what you don’t use is carried over).

Our Success

Global restaurant group – identity governance in the cloud

Our client, one of the world’s largest restaurant groups, is famous for the consistency of its products and its legendary customer experience standards.

Read Case Study

Global restaurant group – identity governance in the cloud

Our client, one of the world’s largest restaurant groups, is famous for the consistency of its products and its legendary customer experience standards.

Get in touch

If you’d like to speak to our team about providing Managed Services—or any other services—to your business, drop us a line and we’ll get back to you ASAP.