ServiceNow Release Webinar Series

The New York release of the Now Platform includes more than 650 new innovations across IT, employee and customer workflows. Join subject matter experts from Highmetric and ServiceNow as they get hands on with what’s new in the latest ServiceNow New York Release.

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What’s new in the New York Release


Make work life as great as real life

With Now Mobile, employees can find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments—all from a modern mobile app powered by the Now Platform.

Proactively solve customer problems

Automatically detect issues, notify customers, and assign the right teams to fix problems with Proactive Customer Service Operations, a new enhancement to Customer Service Management.



Engage employees on the go

Increase productivity by providing customers and employees instant answers through 24/7 automated support. Virtual Agent uses simple, human language to give employees the help they need, when they need it—without calling the service desk.

Get new employees day one ready

Deliver great new hire experiences and accelerate productivity with Mobile Onboarding. From a single native mobile app, employees can complete tasks, view content, and get help across departments.



Power your finance transformation

Empower your accounting team with workflows and automation. Finance Operations Management is a new product that reduces risk and accelerates the financial close process.

Make better decisions with deeper insights

Optimize the service delivery experience with purpose‑built workspaces. Get a consolidated view of the information that matters to facilitate meaningful decisions and actions.


Additional ServiceNow New York Release Resources